Refund Policy

The free tier is not a trial that expires. It covers your first three clients, has every feature the paid tiers have, and asks for no payment details. The best way to avoid needing a refund is to run a real client on the free tier first.

If you upgrade to a paid plan and it is not right for you, write to us within 14 days of that first charge and we will refund it in full. You do not need to explain why.

Renewals are not automatically refundable, because you have had the service for the period. Two exceptions, and we apply them without argument:

If you were charged for a renewal you did not intend and you have not used the service in that period, tell us within 14 days and we will refund it.

If Trainzo was substantially unavailable for a prolonged part of a billing period, we will refund that period pro rata whether or not you ask.

Cancel an annual plan part way through and it keeps running until the end of the period you paid for; we do not refund the remainder by default. If you cancel within 14 days of the annual charge, the first-payment rule above applies and you get the whole amount back.

We do not refund periods you used, and we do not refund an account we suspended for a breach of the Terms of Service.

Email support@trainzo.com from the address on your account and say which charge you mean. We aim to answer within two business days.

Approved refunds go back to the original payment method. Your bank decides how quickly it appears, which is usually five to ten business days.

You can cancel whenever you like, from your billing settings. Cancelling stops the next charge; it does not delete your account. Deleting your account is a separate action, in Account settings, and it removes your data.

This policy sits on top of any rights you have under the law where you live and does not replace them.

Questions about this document can go to support@trainzo.com, or by post to Cavrian FZE LLC, Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates.