Terms of Service

These terms are between you and Cavrian FZE LLC, a Free Zone Establishment registered at Sharjah Publishing City Free Zone under licence 4431459.01 ("we", "us"). Trainzo is our product. By creating an account you accept these terms.

They apply to everyone who uses Trainzo: coaches who run a roster on the web, and clients who use the mobile app to follow what their coach assigned. Where a paragraph is about plans, payment or a roster it is addressed to coaches; everything else is addressed to both. The app is free for clients and always will be.

Trainzo is software for fitness coaches. You use it to build workouts and programmes, schedule them for your clients, and see what your clients logged. Your clients use a free mobile app to follow what you assigned and record their sessions.

We provide the tool. We do not provide coaching, training advice, medical advice or supervision, and we are not a party to the relationship between you and your clients.

You must be old enough to enter into a contract where you live — eighteen in most places — to hold a Trainzo account. A coach may train someone younger, and often does: where the client is under that age, the account they use must be held by a parent or guardian who accepts these terms on their behalf and is responsible for how it is used. The coach is responsible for having that consent before they invite them.

You are responsible for what happens under your account and for keeping your password to yourself. Tell us promptly if you believe someone else has access.

One person may hold more than one role. The same account can be a coach with a roster and a client training under someone else; these are separate relationships and each is sealed from the others.

When you add a client, you decide what to record about them and why. As between you and us, that information is yours to control and you are responsible for having the right to collect it. We process it in order to run the service for you. Our Privacy Policy explains how.

Clients never pay us. Anything you charge your clients is between you and them, and we take no part in it.

For the information you record about your clients, you are the controller and we are your processor: you decide what is collected and why, and we act on your instructions. Our Privacy Policy sets out what we hold, where it lives, and who we use to run the service.

If you need a signed data-processing agreement — because your clients are in the UK or the EEA, or because your own clients ask you for one — write to privacy@trainzo.com and we will provide it.

Your programming is yours. The workouts, programmes and notes you write stay yours, we claim no ownership of them, and we do not show them to other coaches. You grant us only the permission we need to store and display them to you and to the clients you assign them to.

Trainzo’s own software, exercise library, stock workouts and stock programmes remain ours. You may use them to coach your clients; you may not resell or redistribute them as a library of their own.

Do not use Trainzo to break the law, to upload content you have no right to upload, or to attempt to reach another coach’s data. Do not attempt to disrupt or reverse-engineer the service. We may suspend an account that is doing any of these, and will tell you why.

We have no tolerance for objectionable content or abusive behaviour. Coaches and clients write to each other through Trainzo, and what you send is yours to answer for. Do not send anything that harasses, threatens, bullies or demeans another person; anything hateful about who somebody is; anything sexual, violent or otherwise obscene; anything defamatory; anything that impersonates someone else; somebody else’s private information; unwanted advertising; software meant to do harm, or any attempt to obtain another person’s password; or anything unlawful.

Reporting and blocking. Any message in the app can be reported — hold it and choose Report — and every conversation offers Report and Block from its menu. Blocking someone hides their messages from you immediately and stops either of you writing to the other; you can undo it under Settings, then Blocked people. A report comes to us and is never shown to the person it is about.

What we do about it. We review every report within 24 hours. Where we find content that breaks this section we remove it and we remove the account that sent it. Serious cases end an account immediately and without notice, and we may refuse that person a new account.

We are under no obligation to read your messages and we do not, but we may remove content that breaks this section whether or not anybody reported it.

There is no public content in Trainzo. Messages travel between one client and the coach who invited them: there is no feed, no directory, and no way to reach a stranger. If something cannot be settled with Report or Block, write to support@trainzo.com.

Trainzo is priced by plan: each plan has a number of active clients, and some include extra coach tools, such as automations, broadcasts, habits, goals and check-ins, as described on our pricing page. Team seats, listed on the larger plans, are not available yet: the pricing page marks them as coming soon and will say when they are. The free plan is free, needs no payment details and does not expire. Paid plans are billed in advance for the period you choose, through our reseller Paddle, and prices are shown before you commit. Clients who use the mobile app never pay anything.

Starter, Grow and Pro start with a 14-day free trial on your first paid plan; Scale and Studio are paid from the first day. A card is needed to start a trial; you are not charged until the trial ends, and you can cancel before then and pay nothing. One trial per coach. New accounts also get 30 days of everything: every coach tool on our paid plans, free for their first 30 days, whatever plan they are on. It does not add clients or team seats. After that, each tool needs a plan that includes it, and what you set up with it pauses until you are on one. Nothing is deleted.

If a payment fails, your plan stays as it is for 7 days while you update your card. After that, your account follows the free plan’s limits until a payment goes through; your clients, history and messages are kept.

You can cancel or move to a smaller plan at any time from the Billing page. It takes effect at the end of the period you have paid for, and nothing is deleted.

Refunds are covered in our Refund Policy, which forms part of these terms. While you stay subscribed, you keep the price and features of the plan you bought; we may change prices for new subscriptions, and will give notice before any change affects a plan you are already on.

We work to keep Trainzo running but do not promise it will be uninterrupted or error-free. We may change or discontinue features. If we discontinue something you rely on, we will give reasonable notice and a way to export what is yours.

You may stop using Trainzo at any time and delete your account from within the product. Deleting your account removes your data as described in the Privacy Policy. Paid time already used is not refunded except as set out in the Refund Policy.

We may end this agreement if you materially breach these terms and do not fix it after we have asked. For the content and conduct breaches in section 7 we may end an account immediately and without notice.

Training carries risk. You are the coach: decisions about what a client should do, and whether they are fit to do it, are yours. We are not liable for injury or loss arising from training programmes delivered through Trainzo.

To the extent the law allows, our total liability to you for any claim relating to Trainzo is limited to the amount you paid us in the twelve months before the claim. We are not liable for indirect or consequential loss, including lost profit or lost data.

We may update these terms. If a change is material we will tell you before it takes effect. Continuing to use Trainzo after that means you accept the updated terms.

These terms are governed by the laws of the Emirate of Sharjah and the United Arab Emirates, and the courts there have jurisdiction over any dispute.

Questions about this document can go to hello@trainzo.com, or by post to Cavrian FZE LLC, Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates.