Terms of Service

These terms are between you and Cavrian FZE LLC, a Free Zone Establishment registered at Sharjah Publishing City Free Zone under licence 4431459.01 ("we", "us"). Trainzo is our product. By creating an account you accept these terms.

Trainzo is software for fitness coaches. You use it to build workouts and programmes, schedule them for your clients, and see what your clients logged. Your clients use a free mobile app to follow what you assigned and record their sessions.

We provide the tool. We do not provide coaching, training advice, medical advice or supervision, and we are not a party to the relationship between you and your clients.

You are responsible for what happens under your account and for keeping your password to yourself. Tell us promptly if you believe someone else has access.

One person may hold more than one role. The same account can be a coach with a roster and a client training under someone else; these are separate relationships and each is sealed from the others.

When you add a client, you decide what to record about them and why. As between you and us, that information is yours to control and you are responsible for having the right to collect it. We process it in order to run the service for you. Our Privacy Policy explains how.

Clients never pay us. Anything you charge your clients is between you and them, and we take no part in it.

For the information you record about your clients, you are the controller and we are your processor: you decide what is collected and why, and we act on your instructions. Our Privacy Policy sets out what we hold, where it lives, and who we use to run the service.

If you need a signed data-processing agreement — because your clients are in the UK or the EEA, or because your own clients ask you for one — write to privacy@trainzo.com and we will provide it.

Your programming is yours. The workouts, programmes and notes you write stay yours, we claim no ownership of them, and we do not show them to other coaches. You grant us only the permission we need to store and display them to you and to the clients you assign them to.

Trainzo’s own software, exercise library, stock workouts and stock programmes remain ours. You may use them to coach your clients; you may not resell or redistribute them as a library of their own.

Do not use Trainzo to break the law, to upload content you have no right to upload, to harass anyone, or to attempt to reach another coach’s data. Do not attempt to disrupt or reverse-engineer the service.

We may suspend an account that is doing any of these, and will tell you why.

Trainzo is priced by the number of clients on your roster. The free tier is genuinely free and needs no payment details. Paid plans are billed in advance for the period you choose, and prices are shown before you commit.

Refunds are covered in our Refund Policy, which forms part of these terms. We may change prices, and will give notice before a change affects a plan you are already on.

We work to keep Trainzo running but do not promise it will be uninterrupted or error-free. We may change or discontinue features. If we discontinue something you rely on, we will give reasonable notice and a way to export what is yours.

You may stop using Trainzo at any time and delete your account from within the product. Deleting your account removes your data as described in the Privacy Policy. Paid time already used is not refunded except as set out in the Refund Policy.

We may end this agreement if you materially breach these terms and do not fix it after we have asked.

Training carries risk. You are the coach: decisions about what a client should do, and whether they are fit to do it, are yours. We are not liable for injury or loss arising from training programmes delivered through Trainzo.

To the extent the law allows, our total liability to you for any claim relating to Trainzo is limited to the amount you paid us in the twelve months before the claim. We are not liable for indirect or consequential loss, including lost profit or lost data.

We may update these terms. If a change is material we will tell you before it takes effect. Continuing to use Trainzo after that means you accept the updated terms.

These terms are governed by the laws of the Emirate of Sharjah and the United Arab Emirates, and the courts there have jurisdiction over any dispute.

Questions about this document can go to hello@trainzo.com, or by post to Cavrian FZE LLC, Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates.