What do I get in my first 30 days?
Every Pro feature: habits, goals, check-ins, broadcasts, client tags, saved replies, scheduled messages and automations, with no card. On day 30 a free account keeps the core coaching for three clients, and the rest pauses until you choose a plan.
How does the 14-day trial work?
Starter, Grow and Pro start with 14 days free when you first pay. You add a card, and you’re charged on day 15. Cancel before then and you pay nothing. Scale and Studio are paid from day one.
What counts as a client?
Anyone active on your roster. Archived clients don’t count, and coaching yourself is always free. Your first three are free for as long as you like: billing starts the day you add your fourth client.
Can I change plan later?
Yes, any time from Billing. Moving up takes effect straight away. Moving down takes effect at the end of what you’ve paid for, and nothing is deleted.
Do my clients pay anything?
No. The app is free for them on every plan, and Trainzo never charges your clients. What you charge them is between you and them. Being someone else’s client costs you nothing either.
Who handles the payment?
Paddle, our merchant of record, so sales tax and VAT are handled for you. Pay by card or the usual local methods.
What if a payment fails?
Your plan stays exactly as it is for 7 days while you update your card. After that your account follows the Free plan’s limits until the payment goes through. Nothing is deleted.
Is there a refund?
Yes. If a first payment isn’t right for you, tell us within 14 days and we refund it. The Refund Policy has the details.